Refunds & cancellations
WowBiodata sells digital designs that are delivered instantly. You can preview every design with your own details, free, before paying — please check the design and your details before you pay.
Full refund
- Money was taken but the design did not unlock or the file did not download, and we cannot fix it within 2 working days.
- You were charged twice for the same design, or charged a wrong amount.
- The downloaded file is damaged or clearly different from the preview, and we cannot fix it.
- You have not used any download of the design and ask to cancel within 7 days of payment.
No refund
After a design has been downloaded successfully, we do not refund for a change of mind, a preferred different design, or mistakes in the details you entered. For mistakes, correct them and use your one extra download; after that, a correction needs a new payment. For anything else, write to us and we will try to help.
How to ask
Email [email protected] within 7 days of payment with:
- the Razorpay payment ID (starts with pay_, in your SMS or email receipt) or the UPI transaction ID / UTR,
- the amount, date and time of payment, and the design,
- what went wrong (a screenshot helps).
Timelines
We reply within 2 working days. Approved refunds are started within 2 working days of approval and are paid back through Razorpay to the original payment method (the same UPI account, card or bank). Banks usually credit it within 5–7 working days; we share the refund reference with you.
If money left your account but the payment failed, it was not received by us: your bank or Razorpay reverses it automatically, usually within 5–7 working days.
Cancellation
You can cancel a paid order for a full refund within 7 days of payment as long as none of its downloads has been used. Once a download is used, the order is complete and the refund rules above apply.
Last updated: 1 October 2026
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